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SIM not provisioned

Monat
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I've had my original number that I had with O2 migrated to my new contract. My old sim card was disconnected and number transferred (I can see that when I look into My O2) but the new sim is not connected and the phone says SIM not provisioned when I put new sim in to my phone. The new SIM worked fine before migration of my number. Ive tried reseting the network settings, restarting phone few times but nothing works. I cant call customer services and they are not responding when I contact them through facebook or my O2. can anyone help?

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gmarkj
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Most of the community are also o2 customers @Monat , but we do have a few o2 advisors that might be able to help.

Can you see if you can help with this please @O2Emma ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
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Most of the community are also o2 customers @Monat , but we do have a few o2 advisors that might be able to help.

Can you see if you can help with this please @O2Emma ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 12
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O2Emma
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Hi @gmarkj I will pick this up thanks.

Hi @Monat I will send you a private message to look into this for you.

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Breanna
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Was @O2Emma able to help you out @Monat?

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O2Emma
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Hi @Breanna I have all resolved 😀

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Monat
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All sorted! Emma was great and fixed the issue with my number! very happy customer here 🙂 

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Breanna
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Great news @Monat!

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Oliava
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Hi @O2Emma can you help me please I have exactly the same issue as @monat

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O2Emma
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Hi @Oliava I will send you a private message to look into it for you.

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Mirat
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I've got the same problem, I hope @O2Emma can help me 

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