SIM not provisioned

[Monat]

I've had my original number that I had with O2 migrated to my new contract. My old sim card was disconnected and number transferred (I can see that when I look into My O2) but the new sim is not connected and the phone says SIM not provisioned when I put new sim in to my phone. The new SIM worked fine before migration of my number. Ive tried reseting the network settings, restarting phone few times but nothing works. I cant call customer services and they are not responding when I contact them through facebook or my O2. can anyone help?

[gmarkj · Accepted solution]

Most of the community are also o2 customers @Monat , but we do have a few o2 advisors that might be able to help.

Can you see if you can help with this please @O2Emma ?

[O2Emma]

Hi @gmarkj I will pick this up thanks.

Hi @Monat I will send you a private message to look into this for you.

[Breanna]

Was @O2Emma able to help you out @Monat?

[O2Emma]

Hi @Breanna I have all resolved 😀

[Monat]

All sorted! Emma was great and fixed the issue with my number! very happy customer here 🙂 

[Breanna]

Great news @Monat!

[Oliava]

Hi @O2Emma can you help me please I have exactly the same issue as @monat

[O2Emma]

Hi @Oliava I will send you a private message to look into it for you.

[Mirat]

I've got the same problem, I hope @O2Emma can help me