SIM not provisioned

[Rainbowrachael2]

I recently upgraded and my old SIM is saying not provisioned my new phone came and says exactly the same. I can5 text or call help I need to make calls!!

[jonsie · Accepted solution]

Keep rebooting the new phone till it comes online

If still a problem

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this