cancel
Showing results for 
Search instead for 
Did you mean: 

Tariff upgraded and now can’t make calls

Joanne14
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I upgraded my tariff this morning and now can’t make or receive calls. Have tried turning phone off and on again, can send SMS fine. Partner with o2 and his service is fine. Any ideas?

TIA

Message 1 of 6
232 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127466 Posts
  • 614 Topics
  • 22148 Solutions
Registered:

@Joanne14 

Just keep rebooting phone as it can take up to 24 hours for everything to update fully.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 3 of 6
203 Views
5 REPLIES 5

madasaf1sh
Level 67: Unsung hero
  • 5619 Posts
  • 32 Topics
  • 1813 Solutions
Registered:

@Joanne14 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 6
228 Views

MI5
Level 94: Supreme
  • 127466 Posts
  • 614 Topics
  • 22148 Solutions
Registered:

@Joanne14 

Just keep rebooting phone as it can take up to 24 hours for everything to update fully.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 6
204 Views

Joanne14
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks. Will keep trying. 

Message 4 of 6
200 Views

lewys-gp
Community Manager
Community Manager
  • 883 Posts
  • 85 Topics
  • 1 Solutions
Registered:

Did you manage to fix this, @Joanne14 😊?

Community Manager for the O2 Community 🙂
Message 5 of 6
183 Views

Joanne14
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Yes I rebooted it the next morning and it had sorted itself out 😊. Thank you 

Message 6 of 6
174 Views