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Tariff upgraded and now can’t make calls

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Joanne14
Level 1: Joiner
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on ‎08-01-2022 13:53

on ‎08-01-2022 13:53

Hi, I upgraded my tariff this morning and now can’t make or receive calls. Have tried turning phone off and on again, can send SMS fine. Partner with o2 and his service is fine. Any ideas?

TIA

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MI5
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on ‎08-01-2022 19:48

on ‎08-01-2022 19:48

@Joanne14 

Just keep rebooting phone as it can take up to 24 hours for everything to update fully.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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madasaf1sh
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on ‎08-01-2022 14:00

on ‎08-01-2022 14:00

@Joanne14 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎08-01-2022 19:48

on ‎08-01-2022 19:48

@Joanne14 

Just keep rebooting phone as it can take up to 24 hours for everything to update fully.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Joanne14
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on ‎08-01-2022 19:49

on ‎08-01-2022 19:49

Thanks. Will keep trying. 

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lewys-gp
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on ‎10-01-2022 14:47

on ‎10-01-2022 14:47

Did you manage to fix this, @Joanne14 😊?

Community Manager for the O2 Community 🙂
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Joanne14
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on ‎10-01-2022 16:50

on ‎10-01-2022 16:50

Yes I rebooted it the next morning and it had sorted itself out 😊. Thank you 

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