SIM Swap

[Onion]

I don't know whether to laugh or cry.

[gmarkj]

Probably one to pass back to get the messages updated @Dave-O2 - if you can only get 1 code per day then perhaps don't say to reply for another!

[Onion]

I know that now but why do they say Reply with SWAP to get a code when it is only set at one a day?

[gmarkj]

Not sure @Onion , that's why I tagged the community manager @Dave-O2 so that he can ask the question of the correct team in o2.

[Dave-O2]

Thanks for the heads up on this one @gmarkj and @Onion 

I'll get your comments passed on to the correct team 👍

[Onion]

Please do because my existing number has been disconnected, this really is a shambles.

[pgn]

You know you can do this in MyO2 as well, @Onion?

 

None of this 1 SMS a day faffing, and it works in about 5 mins, or did for me back in January when I swapped from a 4G to a 5G SIM.

[Onion]

@pgn they have now disconnected my existing number so I can't access that part of the website, stuck on hold having called 202. I can't believe how poor o2 are.