SIM Swap Still Not Working.

[Michael_88]

I was wondering if anyone had any advice as to anything that I could do to fix a SIM Swap that still isn't working? I created a SIM swap request 36 hours ago and (despite calling O2's Customer Service line, as well as going in to an O2 shop), nothing has happened. By both the O2 staff in the shop and over the phone, I was told that it should be swapped "soon" (the latest "soon" having been given about 6 hours ago). Furthermore, both of them asserted that it all should have been completed within 24 hours, even over a weekend.

I am repeatedly switching the phone on and off again, to no avail.

I am starting to become really concerned as I leave home tomorrow for work (I am away for the entire week) and will have no access to WIFI, so not only will my family not be able to get in contact with me in case of an emergency (and vice versa), but nor will I be able to contact O2 to fix the issue. I rely heavily upon my phone being away from landlines for such an extended period of time, so I am desperately trying to figure out what to do. 

The O2 Customer Service line is currently closed, along with the "24 hour" chat (?!), so I thought that I'd ask here just in case any wonderful person had a solution that they could kindly offer.

Any help would be extremely appreciated.

[MI5 · Accepted solution]

@Michael_88 

There is an issue with sim swaps not working currently.

Log your issue with O2. 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[Michael_88]

I have this and got nothing back not acceptable 

[MI5]

You need to give them time to respond within normal working hours.

[Dissappointed]

Same issue.  Reported early Saturday morning daughter’s iPhone stolen in Spain, earlier that morning.  Called into UK store later that morning for replacement SIM.  Inserted into old 6S on Sunday but unable to make or receive calls.  Numerous calls to customer services (in Cape Town) who constantly assured me that  issue has been escalated to IT and it is a known problem, and will be fixed within 24-48 hours.  I can see 4 bars and that the phone is connected to network and the call centre can see the IMEI of the 6S (I asked them), but now it is Thursday, 5 days later, and still not possible to receive or make calls.  I have supplied a payasyougo SIM in 6S for daughter, now back in UK and moved swapped SIM to old SE.  She is away again to Wales, but we cannot use FindMyiPhone because we can’t even sign In with Apple ID to payasyougo phone, because a verification code keeps being sent to the number that isn’t working! But that’s an Apple problem, so may have to make trip to Apple store.  Nightmare!