SIM Replacement

[Clive1231231231]

Trying to use MY O2 to order a replacement SIM card. To complete order O2 tried to send text message to confirm. This will not work due to the fact that my SIM card needs replacing. I cannot recieve a text without a new sim card. Please assist.

[pgn]

https://www.o2.co.uk/shop/sim-cards/pay-as-you-go

(Assuming you mean a new PAYG SIM, @Clive1231231231)

Or pick one up in an O2 store, bring some photo id if you need help swapping from old to new.

[MI5]

@Clive1231231231 

Pop into your local O2 store with photo ID or call 0344 809 0202, 0800 902 0217 or 0800 032 1402
You can use Skype to call if no other phone.
Guide: A Guide to Skype 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)