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Roaming but no internet in Spain

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Rjn87
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on ‎09-06-2023 20:14

on ‎09-06-2023 20:14

Hi, I have an O2 business account and currently have no access to data in Spain even though my device is roaming. Please can you help? 

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MI5
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‎09-06-2023 20:19 - edited ‎09-06-2023 20:20

‎09-06-2023 20:19 - edited ‎09-06-2023 20:20

@Rjn87 

Some things to try:
1 - Reboot phone. (or toggle airplane mode).
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Turn off 5g and try 4g or turn off 4g and try 3g.
5 - Check data roaming is turned on.
6 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call +44 7860 980 202 free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151661 Posts
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  • 28840 Solutions
Registered:

‎09-06-2023 20:19 - edited ‎09-06-2023 20:20

‎09-06-2023 20:19 - edited ‎09-06-2023 20:20

@Rjn87 

Some things to try:
1 - Reboot phone. (or toggle airplane mode).
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Turn off 5g and try 4g or turn off 4g and try 3g.
5 - Check data roaming is turned on.
6 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call +44 7860 980 202 free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎09-06-2023 20:20

on ‎09-06-2023 20:20

These are some tips to try :

  •   Reboot phone.
  •   Manually search for a different network
  •   If using an iPhone, change data apn to  mobile.o2.co.uk
  •   Call customer service to check for any roaming bars
  •   Or if you message O2 using the social media links below, they should be able to help you with this
Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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