Solved: Re: Replacement sim not working in new iPhone - Page 2

HeatherMcC · ‎27-06-2023

Hi please can you help me? My daughter lost her phone and bought a reconditioned iPhone pro plus to replace it, I ordered her a new sim and got it activated. Waiting 48 hours, turned phone on and off, the phone now says O2 in the corner but it is not working on 3G or 4G, no calling etc. working. I called helpline and did a network reset still no joy, what can we do?

Breanna · ‎28-06-2023

I'm not sure @O2Helen01 was able to respond. @O2Emma can you take a look please?

O2Emma · ‎28-06-2023

Hi @Breanna o2Helen01 is looking into it thanks.

HeatherMcC · ‎28-06-2023

Hello, thank you for all your help on this question, eventually after at least 5 calls I got through to someone who took the block off the number - which is what I asked them to do in the first place! I am slightly astounded that it was that difficult - but then what is telecoms without deep frustration!

MI5 · ‎28-06-2023

@HeatherMcC

Would be so much easier if customer service was better trained !!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎28-06-2023

And partly the reason for this guide containing a table of all O2 BARS, @HeatherMcC - Guide: O2 BARs

Glad you got sorted!

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