Reference code, 14

[Vinnyfox]

Hi all I’m getting a reference code 14 on my Apple Watch unfortunately customer services have been unable to help me any advice will be greatly appreciated.

thanks

[pgn]

Before calling in the O2 Advisor cavalry, @Vinnyfox - does the info re phone and watch software update in here help?

https://community.o2.co.uk/t5/Discussions-Feedback/Apple-Watch-OS-9-3-and-O2-Airtime-Plan-Connectivi...

Good luck - if no joy, we can escalate to an O2 Advisor today. 

[MI5]

@O2Sarah- may be able to help you this morning @Vinnyfox 

[O2Sarah-]

Thanks for the tag @MI5 

@Vinnyfox  I will send you a private message so we can check your account. 

[Robyn93]

@O2Sarah- I am having the exact same issue and have spoken with 202 twice now and not getting anywhere. Would you be able to help me too please?

[pgn]

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@Robyn93 wrote:

@O2Sarah- I am having the exact same issue and have spoken with 202 twice now and not getting anywhere. Would you be able to help me too please?

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Hi, @O2Emma is on now for the evening, look for an answer from her looking for more details, @Robyn93.

Good luck!

[O2Emma]

Hi @pgn I will pick this up thanks.

[O2Emma · Accepted solution]

Hi @Robyn93 I will send you a private message to look into this for you.

[Vinnyfox]

Hi all thanks for all your help @O2Sarah got the problem sorted in no time 

[pgn]

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@Vinnyfox wrote:

Hi all thanks for all your help O2Sarah got the problem sorted in no time 

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Or O2Sarah- with the trailing hyphen 👍