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Resolved! not recieving calls or text on upgrade

hi, i upgraded my phone the other night, i put the new sim in new phone smart transferred all my info across but im not receiving text or calls through my new phone? my number still the same. they are just coming to my old phone. i am getting whatsap...

louisa1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No signal after transferring number

Hi Sorry if this already posted but I sent a pac code from EE to O2 on Monday and got a message that my number would be transferred on the Tuesday (26th) and since Tuesday I haven't had any signal at all. I have checked and my EE account is closed an...

Maria1988 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Can’t make calls

I am unable to make outward calls!!! Have tried everything recommended online!!

Resolved! Lost phone

I recently list my mobile whilst on holiday on the USA. I have since replaced my phone but concerned even though my old phone has been barred including the sim can my personal details be obtained if whoever has it gain access?

Jules56 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My O2

I can’t access my O2 app. I have entered the login details but I get a message saying that my O2 isn’t available

MattWard by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Talking to 02.

Hi.I'm probably quite stupid. Let's start there.But am I the only one that spends far too long trying to find the tab that opens a text-based tech support conversation?I just go round in circles until I stumble upon it! All I want is a contract sim a...

Nooo by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Spam call

Hello,Just recieved a call to my mobile from 0330 390 3927, purporting to be 02 and offering me a 45% dicsount on my plan! No matter how many times I questioned him as being a legitimate 02 employee he kept refusing to answer simple questions, statin...

Resolved! Signal issues indoors

Hi there,I just moved flats and have been having issues with signal in my new flat. I can't get 2/3/4G and cannot make/receive calls indoors - I need to step outside to get signal which is not ideal. I've checked the network status and it says no iss...

Annelie by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! New phone not connecting

I received my new phone yesterday but it still hasn't connected 

Shea1 by Level 1: Joiner
  • 1 replies
  • 0 kudos