Rearrange delivery

[Applesauce]

I wasn't in today to recieve my new phone. Plus the picture posted by the delivery driver in the tracking just shows a hedge outside a different address so I don't believe they even came to the correct address anyway. How do I rearrange the delivery to a different address, because I'm at work in the days?

[Bambino · Accepted solution]

You need to speak to customer service.
Call 0344 809 0202, 0800 902 0217 or 0800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Applesauce]

Thankyou

[Enlli]

You will need to contact Sales Team

you can call them on 0800 081 0255

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Or Message them

Facebook (https://o2uk.co/O2CFB) 
(https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.