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RE: Open insurance claim, just requestion a clarification

MikeKManatee
Level 1: Joiner
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Hello, so I have an active insurance claim, I'm getting my replacement tomorrow in exchange for my old phone being sent back. The line appears to be closed so I cannot ring them, but I was just wondering as the emails seem to be a little vague, I am aware I need to put the claim reference on the envelope to go with the phone, is there anything else that needs to go on there as well?

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MI5
Level 94: Supreme
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@MikeKManatee 

No, you do not pack your device as the courier will need to examine it and get IMEI details from it.

They will bring packaging with them.

You just need to provide name, address, account number and claim reference number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
Level 94: Supreme
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Just the phone

Make sure you remove the sim card

Please ensure all blocks are removed from Your Equipment prior to Us arranging collection, this includes
any personal pin lock or operator specific security system blocks. Failure to do so may result in Your
Claim being delayed or Your Equipment being returned pending the block being removed.

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MikeKManatee
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Registered:

I mean more on the envelop/packaging. Is there not an address I should write on it or just my claim reference?

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MI5
Level 94: Supreme
  • 150388 Posts
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Registered:

@MikeKManatee 

No, you do not pack your device as the courier will need to examine it and get IMEI details from it.

They will bring packaging with them.

You just need to provide name, address, account number and claim reference number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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