NO CALLER I.D FOR 5 MONTHS NOW!!

[Sned123]

My incoming callers have been no caller I.D only for months now. Ive swapped the sim, changed phone, tried every step by step task to try and fix this and still nothing. This is also along with having about 7 phone calls with o2 where everytime they say it will be resloved or they will call back. Please can someone help. 

[MI5]

@Sned123 

The only fix for this that we know of is to ask O2 to do a network disconnection and reconnection.

[jonsie]

The only fix that seems to work is to ask customer service to reset your account

That entails them disconnecting your account and then reconnecting it

There will a short interval where you have no network

You must insist they do this rather than being fobbed off by their advisers

[Sned123]

Will this guarantee solve the problem?. My issue with o2 is everytime i go through to the tech time they dont seem to want to help or say they will call back. Who is the best person or department to solve this please. Its been months now and its really effecting my business. 

[jonsie]

This is the fix other customers have reported back

Initially though, your first point of contact is customer service

This is a last resort solution but you need to call them and insist  maybe repeatedly

[Sned123]

Was just on the phone again for a hour, spoke to 2 separate people on the tech team. Neither if them knew what i was talking about and said i do it myself on my device. Getting so frustrated now. They just cant help. 

[jonsie]

As I say, getting someone who knows what they are doing and being able to do the disconnection is extremely difficult.

[Sned123]

tried again. No help what so ever. Any suggestions or anyone that can help me

[jonsie]

Thread here where customer service helped

Solved: Re: All Incoming calls show as Unknown - O2 Community

[Oxonian]

@Sned123 

You could try complaining :-

How to Complain | Help | O2

Customer+Complaints+code+250523.pdf (o2.co.uk)