Query payment this month

[HelenWhyte]

I have a payment added onto this months bill of £12.99. I don’t know what this is, I haven’t bought anything. When I searched it says it was Microsoft store?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[Enlli]

It will be a charge passed on by Microsoft. Have you checked your MS account?

[Bambino]

@HelenWhyte See this guide: Have you fallen for or been conned into a premium ... - O2 Community

Speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[MI5]

@HelenWhyte 

£12.99 is the monthly X Box games pass subscription, if that helps you narrow it down?

[madasaf1sh]

@HelenWhyte 

You needs to speak to Microsoft Support https://support.microsoft.com/en-gb 

And this page will help https://support.microsoft.com/en-gb/account-billing/returning-items-you-bought-from-microsoft-for-ex...

Beaware if you have not secured the account or the device you are liable for all charges and Microsoft have been known to enforce this..

There is naff all o2 Customer Services can do to help