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Ghislaine
Level 1: Joiner
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I was with o2 left last month and paid my last payment to leave, you have now charged me another payment yesterday of £37 or so can you please tell me why as I no longer with you 

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gmarkj
Level 66: Unequalled
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How did you tell o2 you were leaving @Ghislaine ?

Ideally you would have followed one of the methods in this guide - Guide: Cancelling Your Contract .

As this is a customer community we can't tell you why you've had another bill - you need to get in touch with customer services, but I would guess your account has not been closed yet.

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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@Ghislaine 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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