@Sabrina24
Try this:
Connect to the wifi and open the browser & you should see the O2 wifi front page - if not connect to the O2 wifi SSID and enter 1.0.0.0 in the URL bar and it will force the browser to the home page of the Hotspot.
Now in the top left it will say "Hello" and your name (or whatever you entered when you signed up). Bellow it is a small link that says "Not you?" If you press this you will see a message then clicking OK will remove the device from O2 wifi. Press ok and the device will be deleted from O2 wifi. Now if you don't see the sign up page just enter 1.0.0.0 again in the URL bar and you can sign up to O2 wifi on your new phone number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
