Problems receiving calls and texts after porting from virginmedia

[Sag]

I ported 3 days ago from virginmedia but can only make calls and send texts and not receive either calls or texts. CS says to keep turning phone off and on but this hasn't worked. I would appreciate your help as this seems to be an issue with other customers as well.

[pgn]

Port incomplete or split, sounds like @O2Georgina, the duty advisor this morning, may be needed, @Sag - keep an eye on your PMs this morning.

[O2Georgina · Accepted solution]

@pgn  Thanks for the tag

@Sag  I will send you a private message now

[Sag]

This issue has been resolved after the porting team was contacted by Georgina.

[pgn]

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@Sag wrote:

This issue has been resolved after the porting team was contacted by Georgina.

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That's brilliant news, @Sag, thank you for updating your initial query - and thanks to O2Georgina too 👍