Problem activating Disney plus extra

[Kiwitini]

I am trying to activate an extra for Disney plus subscription. I have tried multiple times and keep getting the same error message when I click through to activate via the Disney website: "There was a problem activating your subscription. If the problem persists contact your service provider."

Please advise how to resolve

[jonsie · Accepted solution]

Guide: Adding and removing O2 Extras  

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202