Porting Error - No Number Sim unregistered

[skhudy]

Business Number meant to have ported on Monday.

Phone showed sim unregistered from existing provider, So swapped the SIM over to the new o2 one. Still Sim unregistered. Ring my number (which i have had for 20 years) and nothing.

2 hours later and numerous phone reboots I contact CC and they said there was a technical issue porting and it would be resolved in 24 hours. 24 Hours later I called them and they couldn't see if both forms had been sent to the escalation team so they resent it and said it should be a 4 hour fix and they work all hours

It's ridiculous, can't receive any business / work calls, can't make card payments as I can't receive the verification text messages.

No email updates or any contact on Monday when the porting half happened, from the 1st or second call, no idea what is going on.

Just rang again and they have sent another request to look at this - said my number was with EE and to contact them (Guy on monday said my number was unregistered). i can't speak to EE as you put in your number and the automated number says I am not with them and cuts you off!

[Enlli]

As you have already contacted CS I'll tag a community Advisor to see it they can help

@O2Ryan can you help @skhudy please?

[O2Ryan]

Thanks for the tag ill send a private message over now.

[skhudy]

Day 4 (9am) with No phone Service. Still no update. Rang Support for the 4th time who are contacting the "back office team" who this was passed to. Finally taken an alternative land line number and say they will call back in an hour with an update - but it was "put through again" yesterday (i assume the port). Support are unable to see exactly what was done in previous calls as its not detailed in notes (Had this every day). Might as well update for some other pool soul who has the same problem

[gmarkj]

Did @O2Ryan get in touch yesterday @skhudy ?

[skhudy]

yes asked for my number and thats it. The lack of feedback is really poor, if you have a problem and you're kept in the loop, or fed back something it really helps with customer satisfaction

[Cleoriff]

@skhudy 

As @O2Sarah- is on this morning, I'll tag her to this post. Hopefully she will be able to help.

[O2Sarah-]

Thanks for the tag @Cleoriff 

@skhudy Sorry Ryan didn't have chance to get back to you yesterday.

We don't have access to business numbers here on community. From your post it sounds like our business team have raised it to get the port checked so hopefully it won't be too much longer. Sorry I can't be of more help. 

[Cleoriff]

Thanks anyway @O2Sarah- 😃