Unable to make calls

[Stephneedshelp]

I am unable to make calls. It’s not a signal issue. I’m up to date with payments. The virtual assistant is useless as advised me to ring… but I can’t as that’s my problem. The o2 messaging service no one is responding and the live chat has disappeared. Other than driving to a store any advice on how to get a live person at o2 to sort my issue but not by a phone call.

[MI5 · Accepted solution]

@Stephneedshelp 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[pgn]

Reach out to O2 Social media on any of the links just below, @Stephneedshelp.

[Bambino]

@Stephneedshelp If you need to speak to someone, download Skype: Guide: A Guide to Skype 

You can then call O2 for free on +44800 902 0217 or +44800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.