Port In/Migrate - Request refused

[AlistairS]

Got my SIM today today in the post (new customer).  When I placed the order online on Saturday I filled in my PAC from Lebara and all the details required to port over.

Put O2 sim on still on original number.  Now filled in the online form 4-5 times and keep getting request refused:

More info

*** THIS IS AN AUTOMATED MESSAGE ***

The request could not be completed, the following reason is given for the rejection:

Validation Exception: Sorry, the information provided for our security checks is incorrect. Please check and resubmit your request.

[Cleoriff]

@O2Emmaare you able to help @MA-2021?

[O2Emma]

Hi @Cleoriff Yeah no problem I will look into thanks 😀

[O2Emma]

Hi @MA-2021 I will send you a private message so I can look into it for you .