Poor call quality

tricolas · ‎31-10-2020

I've recently switched to sim only from my contract and the call quality is really poor, i.e. people can't hear me when I'm speaking to them. This is a recent issue, so I'm wondering if the move from contract to sim only has somehow done something, even though it's the same sim card.

My wife is on Tesco, which I believe uses the o2 network and she rarely has problems in the same areas of the house.

Is it likely to be the sim card or phone (S9) which is causing the issue?

TIA

MI5 · ‎31-10-2020

See if you can try your sim in your wifes phone or vice versa @tricolas

That will prove if sim or phone fault.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

tricolas · ‎31-10-2020

Just tried her sim in my phone and it was absolutely fine.

Do you think a new sim card or moving over to tesco would be best?

MI5 · ‎31-10-2020

I'd try a new sim first @tricolas

Any O2 store will give you a new sim for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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