Poor 4g speeds

[DH3070]

Hi

I have been on O2 customer through the renewal of my Virgin account a year ago. I use my phone mainly when working from home and have wifi calling which works OK. If i use my phone away from the wifi although i have full signal and 4G i am getting download speeds of 1-2MB and upload speeds (when checked) just show as faulty as the signal speed is so low. Its getting to the point where i cant use my phone when i am away from home. 

Today i did a speed check and got 0.8MB on 4G; my wife who is on EE in the same location got 4G and 15MB - literally side by side with our phones. This isn't a one-off it happens pretty much everywhere? 

[pgn · Accepted solution]

Hi @DH3070 - a number of things could be playing into this, some fixes in here usually help: Guide: How can I sort out my network issues? and Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it 

If your area has a high density of O2 Customers, you may be experiencing "oversubscription" - use the app from O2 called My Network and set it up to watch your commonly-visited places, it will keep you and O2 in the look on work or issues affecting service: https://www.o2.co.uk/apps/my-network

Do come back here if you find issue that you cannot address, @DH3070 - someone will be able to help. Good luck!

[MI5]

@DH3070 

Standard for O2 unfortunately.

Drop down to 3g as it may be faster.