Please help - no service after number porting from Lebara to O2 - SIM not provisioned

[Wickford761]

@O2Georgina @O2MichaelE

Morning - can you please help me with an issue I am having on my account. I am attempting to port from Lebara back to o2 as the reception with them wasn't that good.

The port should have gone through yesterday. I lost my service, however, when I switch my phone off and on, it says that the SIM is not provisioned.

I have spoken with CS three times now on the phone, but they don't seem to be able to do anything. I have seen from other posts on here that you guys can work wonders. Can you please help me?

At the moment, it says that I have full reception - but no o2. It also won't let me register to the o2 network manually. I have tried a network reset too and have switched my phone off and on about 50 times now over the past day or two with no luck.

I appreciate any help. Thanks. 

[Cleoriff · Accepted solution]

@Wickford761 
I'll tag both @O2Georgina and @O2MichaelE again for you. Hopefully one of them will be able to help?

[Wickford761]

Thank you. I do hope so! 

[O2MichaelE]

Thanks for the tag @Cleoriff 

@Wickford761 I'll DM you for more info so we can get this sorted for you

[Cleoriff]

Thanks @O2MichaelE x

[Breanna]

Was @O2MichaelE able to help you out @Wickford761?

[Wickford761]

Hi. Yes. Thankfully all resolved, thank you.