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Phone not working

SophieG
Level 1: Joiner
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Ive had my Sony experia for a couple of weeks and yesterday,  I went to get it from the charger and it wouldn't switch on properly.  It just had a pale grey screen with 3 dots moving across it.  I tried to reset it by pressing and holding volume down and on/off until. It vibrated 3 times but nothing happened,  just reverted back to the grey screen.... I'm currently in Italy for 2 weeks so can't go to a store for help and can't seem to find where to access tech support on line. 

Any help appreciated! 

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MI5
Level 94: Supreme
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@SophieG 

Try Sony here https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151746 Posts
  • 650 Topics
  • 28842 Solutions
Registered:

@SophieG 

Try Sony here https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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