Data not working in Italy
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on 21-08-2022 08:16
Hiya
My iPhone 11 is not working when roaming in Italy. It briefly connects to a network and I have full bars but it doesn’t connect to 4G, it just goes to E. Then the bars fall completely flat. This happens wherever I am, even though my uncle is on O2 and has full signal and internet connection. I have tried everything recommended on the O2 website. Can you please help? Thank you.
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21-08-2022 08:34 - edited 21-08-2022 08:38
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21-08-2022 08:34 - edited 21-08-2022 08:38
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on 21-08-2022 14:08
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on 21-08-2022 14:08
Hi, thanks but my data roaming is on and I have also tried manually setting the networks but it’s not working. I’m on pay monthly
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21-08-2022 14:39 - edited 21-08-2022 14:40
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21-08-2022 14:39 - edited 21-08-2022 14:40
Hi @Allahnah - as nobody here in the forum can access your account (all are O2 Customers, like yourself), try these options:
1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars (O2 are contactable via FB or Twitter, links below) Guide: O2 BARs list is here for ref.
5. Step down from 5G or 4G to 3G and try option 2 again.
6. Disable WiFi calling, if enabled on your phone, try the manual scan again for a network.
7. Make sure Flight mode is not enabled (or flip it off, then on again).
That's about all the other tips there are to share, @Allahnah - Good luck!
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on 22-08-2022 11:10
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on 22-08-2022 11:37
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on 22-08-2022 11:37
Hi. Yes, I had to contact the complaints team, thanks.
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on 22-08-2022 11:39
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on 22-08-2022 12:28
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on 22-08-2022 12:28
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on 22-08-2022 12:48
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on 22-08-2022 12:48
Hiya. They said that my account was set to android but I have an iPhone
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on 22-08-2022 13:03
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on 22-08-2022 13:03
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