on 12-10-2021 11:44
Phone not working outside of Wi-Fi? Can’t get in touch with 02
Solved! Go to Solution.
on 12-10-2021 13:16
Do you get a message at the top of the screen saying "sim not provisioned" @sc_86 ?
Can you remove the sim an give it a gentle clean with a cloth and put it back in?
If that does nothing then it sounds like a faulty sim - you would need to either pop to a local shop or call customer services to get a replacement.
There are some alternative numbers and hints on getting through in the guide below.
Guide: Coronavirus Community Help and Support
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 12-10-2021 13:16
Do you get a message at the top of the screen saying "sim not provisioned" @sc_86 ?
Can you remove the sim an give it a gentle clean with a cloth and put it back in?
If that does nothing then it sounds like a faulty sim - you would need to either pop to a local shop or call customer services to get a replacement.
There are some alternative numbers and hints on getting through in the guide below.
Guide: Coronavirus Community Help and Support
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here