Phone not accepting international calls

[JustinHalewood]

We have been in the US for around 4 weeks and for the past two my phone has stopped placing or receiving calls. It does this even when I switch handsets and try to manually change US networks. Roaming is on - my last bill was £380.

I have tried calling three times now without a solution. Each time O2 say someone will call me back on an alternative number and nobody does.

Please can someone help? I need my phone for work and am at risk of losing my job without it. 

My number is xxxxxxxxxxxx.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5 · Accepted solution]

@JustinHalewood 

You should remove your phone number as the forum is public.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

USA - Roaming with O2 

[Bambino]

@JustinHalewood Go to the down facing arrow above the date and time in your post and click Edit Reply to remove your number.

FLAGGED

[Enlli]

Just check that VoLTE (4G Calling) is still active on your phone. You can't make calls in the USA without it

[MI5]

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@Enlli wrote:

Just check that VoLTE (4G Calling) is still active on your phone. You can't make calls in the USA without it

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All explained in the guide I posted above @JustinHalewood