Solved: Re: Phone not accepting international calls

JustinHalewood · ‎13-03-2023

We have been in the US for around 4 weeks and for the past two my phone has stopped placing or receiving calls. It does this even when I switch handsets and try to manually change US networks. Roaming is on - my last bill was £380.

I have tried calling three times now without a solution. Each time O2 say someone will call me back on an alternative number and nobody does.

Please can someone help? I need my phone for work and am at risk of losing my job without it.

My number is xxxxxxxxxxxx.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

MI5 · ‎13-03-2023

@JustinHalewood

You should remove your phone number as the forum is public.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

USA - Roaming with O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-03-2023

@JustinHalewood

You should remove your phone number as the forum is public.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

USA - Roaming with O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎13-03-2023

@JustinHalewood Go to the down facing arrow above the date and time in your post and click Edit Reply to remove your number.

FLAGGED

I DO NOT WORK FOR O2

Enlli · ‎13-03-2023

Just check that VoLTE (4G Calling) is still active on your phone. You can't make calls in the USA without it

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎13-03-2023

@Enlli wrote:
Just check that VoLTE (4G Calling) is still active on your phone. You can't make calls in the USA without it

All explained in the guide I posted above @JustinHalewood

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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