Phone is faulty

[Pickle12]

New phone not holding charge for the whole day. Gets hot after a long phone call. Can’t find tne place to report it in support

[Enlli · Accepted solution]

https://www.o2.co.uk/help/device-and-sim-support/returns-and-repairs

[TallTrees]

Hi @Pickle12 

Welcome to the community forum. 

Just a note you should  get a replacement phone if you have had the phone under 30 days.

It will be a repair otherwise. 

[Pickle12]

I’m cancelling my contract. They are incompetent 

[Pickle12]

I reported the fault within 30 days. They are so

incompetant they haven’t managed to arrange for the courier to notify me they were arriving so the phone could be reset . Three weeks down the line they are saying “ it’s over 30 days”. What a complete joke of a company 

[Cleoriff]

@Pickle12 

All info on cancellation is here

Guide: Cancelling Your Contract 

[Pickle12]

That link is useless.O2 want to

do a swap not a return . They couldn’t organise a pi** up in a brewery 

[MI5]

I think this is a good time to call in our account advisors.

Rota for tomorrow. 

@O2Trevski                                      08:00 - 12:00

@O2nath_ci                                     10:30 - 16:30

@O2Ryan                                          13:00 - 19:00

@O2Emma                                       15:00 - 21:00

[Pickle12]

Very non commital?

[Pickle12]

I was put through to a floor manager today.By message. Still didn’t read the message fully.