Adding o2 Amazon music extra

[Maudey]

Can anyone help me please ? I’ve searched the group but there seems to be no solution. 

I’ve been on chat for 2 days with people telling they’ve activated etc and it’s still doesn’t work. Yesterday,  a phone call which lasted for over an hour  resulted in her telling me it should work ! I explained it will not let me activate,  I just keep getting the message “ activation error” . She said she would get someone fro tech support to contact me within 24 hours and obviously this hasn’t happened. It’s beyond frustrating not to mention a waste of time Why offer the extra when you take out a new contract and are unable to use it !? 
Any one actually know the solution? 
Many thanks 

[pgn]

Anything here help, @Maudey - Guide: Adding and removing O2 Extras ?

[Maudey]

Thanks for your reply . I’ve tried it all… just goes to Amazon and says “ activation error”.

it seems I’m not the only one this has happened to. Seem pot luck of you get an advisor that knows what to do or not . 

[MI5]

Seems to be a few problems this week with Amazon @Maudey 

I'll ask @O2Sarah- to take a look for you in the morning.

[Maudey]

Thank you so much 

[MI5]

Welcome

[O2Sarah-]

Thanks for the tag @MI5 

@Maudey I'll send you a pivate message so i can check your account.