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It’s two weeks and O2 have still not answered me back

Gestona0
Level 1: Joiner
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Registered:

I left Heathrow on the 23 Sept

I discussed all issues prior to flying to LA 

The Techs said my iPhone 13 Pro was set up for Data roaming 

Nothing worked once I landed

I am 79 and was left stranded at LAX. I was in incredible pain

and nearly passed out

O2 don’t care 

everytime I try to contact them it comes up with my phone number and no code. I cannot see my actual account. 
If someone could send a Screenshot of the QR I could possibly reset the e sim for data roaming 

Help. I fly back on the 14th and no the iPhone is redundant on Wifi

Eveything else’s is fine

Help

 

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MI5
Level 94: Supreme
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@Gestona0 

Check your data apn and change it to mobile.o2.co.uk if not already showing that.

Try manually selecting a different network.

You can use AT&T or T-Mobile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 85: Esteemed
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@Gestona0 If you want to speak to customer service, download Skype Guide: A Guide to Skype to call for free on  +44800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am UK time.

If you use any, you can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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