It’s two weeks and O2 have still not answered me back

[Gestona0]

I left Heathrow on the 23 Sept

I discussed all issues prior to flying to LA 

The Techs said my iPhone 13 Pro was set up for Data roaming 

Nothing worked once I landed

I am 79 and was left stranded at LAX. I was in incredible pain

and nearly passed out

O2 don’t care 

everytime I try to contact them it comes up with my phone number and no code. I cannot see my actual account. 
If someone could send a Screenshot of the QR I could possibly reset the e sim for data roaming 

Help. I fly back on the 14th and no the iPhone is redundant on Wifi

Eveything else’s is fine

Help

[MI5]

@Gestona0 

Check your data apn and change it to mobile.o2.co.uk if not already showing that.

Try manually selecting a different network.

You can use AT&T or T-Mobile

[Bambino]

@Gestona0 If you want to speak to customer service, download Skype Guide: A Guide to Skype to call for free on  +44800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am UK time.

If you use any, you can also reach O2 via social media:
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