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Phone calls not being received

Nats1
Level 1: Joiner
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hi there my incoming phone calls show straight away as missed calls rather than giving me the opportunity to answer them. This has been happening for weeks..any idea why? 

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MI5
Level 94: Supreme
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@Nats1 

Dial ##002# to cancel all diverts and see if it helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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