cancel
Showing results for 
Search instead for 
Did you mean: 

Phone blocked

Andy_g_47
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I’ve had my phone blocked due to losing it but have now found it and it just seems impossible talking to cs to get it removed can anyone help. 
thanks

Message 1 of 5
687 Views
4 REPLIES 4

Bambino
Level 85: Esteemed
  • 23640 Posts
  • 1040 Topics
  • 3752 Solutions
Registered:

@Andy_g_47 You need to speak to customer service.
Call 0344 809 0202, 0800 902 0217 or 0800 032 1402. If you have no phone to use download Skype to call the freephone numbers: Guide: A Guide to Skype 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 5
685 Views

Andy_g_47
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I’ve called 02 on 4 occasions now and all they tell me is there isn’t any bars on my phone and try turning it on and off. 
waited over 24 also like they said and still nothing 

Message 3 of 5
682 Views

Bambino
Level 85: Esteemed
  • 23640 Posts
  • 1040 Topics
  • 3752 Solutions
Registered:

@Andy_g_47 I would suggest calling in store if you have one nearby and let them give you a new sim with your account details on it. Be sure to bring identification with you.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 4 of 5
679 Views

Breanna
Former Staff
  • 1808 Posts
  • 117 Topics
  • 17 Solutions
Registered:

@Andy_g_47 any luck getting this sorted?

Message 5 of 5
656 Views