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Forum Posts

4G

Why can I not receive messages other than when connected to wifi? It is like the 4G is not working when I am out.I received a pop up saying O2 had stopped 4G calls. Not sure what this means, why it was done or if it is connected.thank you

RH53 by Level 1: Joiner
  • 552 Views
  • 2 replies
  • 0 kudos

call divert

I am having trouble putting on call divert on my phone. It keeps saying "unfinished". what do i do

Keffen by Level 1: Joiner
  • 569 Views
  • 2 replies
  • 0 kudos

Resolved! Data outside

When away from my broadband I can get no access to anything, it reads no internet.

Resolved! Sim lock

Hello. Few years ago I bought Samsung Galaxy S9+ from O2 with the sim lock. Now I would like to use that phone in Poland with polish sim card. Can I get code to remove a sim lock, please?

Kicol93 by Level 1: Joiner
  • 806 Views
  • 1 replies
  • 0 kudos

Resolved! Disney Plus activation

I was given free Disney Plus with my new O2 Contract. However I cannot see any way to activate and use it. Please can you help.

GraemeS by Level 1: Joiner
  • 3625 Views
  • 2 replies
  • 0 kudos

Problems porting from Virgin to O2

Hi I have been trying to get my number ported since 26th Jan. The number has partially ported I can make outbound calls on my new O2 sim and my old number shows up perfect problem is If someone calls me they go to old Virgin sim. Texts are all on old...

helent by Level 1: Joiner
  • 1396 Views
  • 4 replies
  • 0 kudos

No service after software update

My hauwie p30 pro carried out a software update during the night and now it doesn't recognise the sim card. Does anyone know what i can do to get round this?Network settings wont allow me to search for a mobile network

Kev111 by Level 1: Joiner
  • 736 Views
  • 1 replies
  • 0 kudos

Resolved! Request: Public IP APN (O2 Details)

Hi O2 community, I recently bought an O2 sim card to use as my main internet and asked the sales staff member if O2 use public IP addresses for mobile data. (I was asking so that I can game on xbox or even work from home on my work’s secure network.)...

Comben by Level 6: Acolyte
  • 10200 Views
  • 17 replies
  • 0 kudos

Resolved! Pixel 3a: no WiFi 4G calling option

Hi,I'm using a Pixel 3a and I recently switched to O2 from Three and have been having no end of problems. I never seem to have signal at home or work so I've been missing calls and texts. I always have the empty signal bar with the exclamation mark t...

CFro by Level 1: Joiner
  • 2840 Views
  • 6 replies
  • 0 kudos