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Poor reception

Ian-fishwick
Level 1: Joiner
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Hi,

my signal has been poor all week, My Father in Law passed away and most of my calls have gone straight to voicemail due to no signal and this has led to numerous problems, all my family are on O2 but after this we will be swapping when the contract is due, 

bare minimum we should have a refund, 

 

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madasaf1sh
Level 77: Grand Master
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@Ian-fishwick 

 

o2 dont guarantee a fault free network as per the terms and conditions, in fact no network does, so you will not get any refund for poor signal quality.

You can check for service outages in your local area by going to https://status.o2.co.uk or using the My Network App. 

 

Also look at using WiFi Calling on your phones, this will use your broadband connection to make calls.

Before switching networks then I would recommend getting some PAYG sim cards and testing coverage in your local area, and be aware all networks suffer outages from time to time. 

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 77: Grand Master
  • 10861 Posts
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Registered:

@Ian-fishwick 

 

o2 dont guarantee a fault free network as per the terms and conditions, in fact no network does, so you will not get any refund for poor signal quality.

You can check for service outages in your local area by going to https://status.o2.co.uk or using the My Network App. 

 

Also look at using WiFi Calling on your phones, this will use your broadband connection to make calls.

Before switching networks then I would recommend getting some PAYG sim cards and testing coverage in your local area, and be aware all networks suffer outages from time to time. 

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 9
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Realbrutal
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I been experiencing a poor phone signal for a while too in my area. I read somewhere here shows what improvements are being made to O2 network. Where can I find this information? Also what’s the best way to report phone signal issues?

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madasaf1sh
Level 77: Grand Master
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@Realbrutal 

 

The best way is to use the My Network App, as that goes straight to the Networks Team, who monitor the reports. 

You can also check https://status.o2.co.uk 

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Realbrutal
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That’s great. Thank you

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Ian-fishwick
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Hi, already using a tesco mobile as the O2 signal has been poor and I cant afford to miss important calls this week 

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ARSR
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I have the same issue

Message 7 of 9
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ARSR
Level 1: Joiner
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How do I get Wi-Fi call, it says O2Wi-Fi calls on top still voice calls are rubbish 

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Cleoriff
Level 94: Supreme
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@ARSR 

Wifi calling explained here https://www.o2.co.uk/connectivity/wifi-and-4g-calling 

You need a Wifi calling capable phone, Turn it on via My O2 and then contact O2 and ask them to activate it. 

Veritas Numquam Perit

Girl in a jacket
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