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Poor reception

Ian-fishwick
Level 1: Joiner
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Hi,

my signal has been poor all week, My Father in Law passed away and most of my calls have gone straight to voicemail due to no signal and this has led to numerous problems, all my family are on O2 but after this we will be swapping when the contract is due, 

bare minimum we should have a refund, 

 

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madasaf1sh
Level 68: Extraordinaire
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@Ian-fishwick 

 

o2 dont guarantee a fault free network as per the terms and conditions, in fact no network does, so you will not get any refund for poor signal quality.

You can check for service outages in your local area by going to https://status.o2.co.uk or using the My Network App. 

 

Also look at using WiFi Calling on your phones, this will use your broadband connection to make calls.

Before switching networks then I would recommend getting some PAYG sim cards and testing coverage in your local area, and be aware all networks suffer outages from time to time. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
  • 5870 Posts
  • 32 Topics
  • 1920 Solutions
Registered:

@Ian-fishwick 

 

o2 dont guarantee a fault free network as per the terms and conditions, in fact no network does, so you will not get any refund for poor signal quality.

You can check for service outages in your local area by going to https://status.o2.co.uk or using the My Network App. 

 

Also look at using WiFi Calling on your phones, this will use your broadband connection to make calls.

Before switching networks then I would recommend getting some PAYG sim cards and testing coverage in your local area, and be aware all networks suffer outages from time to time. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 6
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Realbrutal
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I been experiencing a poor phone signal for a while too in my area. I read somewhere here shows what improvements are being made to O2 network. Where can I find this information? Also what’s the best way to report phone signal issues?

Message 3 of 6
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madasaf1sh
Level 68: Extraordinaire
  • 5870 Posts
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  • 1920 Solutions
Registered:

@Realbrutal 

 

The best way is to use the My Network App, as that goes straight to the Networks Team, who monitor the reports. 

You can also check https://status.o2.co.uk 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 4 of 6
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Realbrutal
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That’s great. Thank you

Message 5 of 6
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Ian-fishwick
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Hi, already using a tesco mobile as the O2 signal has been poor and I cant afford to miss important calls this week 

Message 6 of 6
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