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Stoobey · ‎01-11-2023

Hi Folks,

I had an old Samsung phone which I passed on to my nephew to use several months ago. He has been using it SIM free only connecting to wifi for home use.

My sister just brought him a SIM card to use, but the phone was locked to O2 and it seems he's attempted to unlock himself, resulting in the phone now asking for an MCK code.

I've done a few google searches which pointed me to this forum, if anyone can help retrieve the code I'd appreciate it a lot, I'll also call customer services tomorrow morning (Would going into an O2 shop also help?)

Many thanks for any assistance anyone can give, the poor boy is quite upset

Dave-O2 · ‎02-11-2023

Thanks for the tag @MI5

@Stoobey I'll be in touch via PM shortly to follow up 👍

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View solution in original post

MI5 · ‎01-11-2023

@Stoobey

You'll need help from @Dave-O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dave-O2 · ‎02-11-2023

Thanks for the tag @MI5

@Stoobey I'll be in touch via PM shortly to follow up 👍

iPhone 16 Megathread // Don't fall for scams // How to get Volt benefits
Contact us on Social Media: Facebook // Twitter // Instagram

Stoobey · ‎02-11-2023

Thank you both so much for the quick response

Stoobey · ‎24-11-2023

Phone is now working, many thanks to @Dave-O2 for fixing this, one very happy nephew

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