This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Convert to e-sim, no QR code and original SIM de-activated

Go to solution
MarkyD97
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎12-11-2024 00:15

‎12-11-2024 00:15

Placed order on 4/11 to convert to e-sim, was told QR code will be posted, nothing a week later.  Followed conversations to activate new sim via online account, but it sends a code to my phone number, which O2 de-activated on the day I placed the order, so I can't receive the code.  I'm now travelling so can't get mail or access my number!  HELP!

Message 1 of 4
212 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 150826 Posts
  • 645 Topics
  • 28743 Solutions
Registered:

‎12-11-2024 07:58

‎12-11-2024 07:58

@MarkyD97 

If in the UK, pop into any O2 store with photo ID.

Contact O2 online or by phone Guide: How to find help & contact O2 

Guide here eSIM - How to activate  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
185 Views
0 Kudos
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 150826 Posts
  • 645 Topics
  • 28743 Solutions
Registered:

‎12-11-2024 07:58

‎12-11-2024 07:58

@MarkyD97 

If in the UK, pop into any O2 store with photo ID.

Contact O2 online or by phone Guide: How to find help & contact O2 

Guide here eSIM - How to activate  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
186 Views
0 Kudos

Go to solution
MarkyD97
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎12-11-2024 09:56

‎12-11-2024 09:56

I'm now out of the UK for 3 months so really stuck now!

Message 3 of 4
171 Views
0 Kudos

Go to solution
Enlli
Level 68: Extraordinaire
In response to MarkyD97
  • 8542 Posts
  • 60 Topics
  • 1762 Solutions
Registered:

‎12-11-2024 10:21

‎12-11-2024 10:21

This is the latest from O2 regarding eSIMs. Not sure what's going to happen re being out of the country

https://community.o2.co.uk/t5/How-to-Guides/eSIM-How-to-activate/ba-p/1762356

 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 4 of 4
168 Views
0 Kudos
Top Kudoed Authors
View all
Top