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Phone Service Dissapeared After Data Plan stopped

Lillyalaine36
Level 1: Joiner
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Hi, 

 

I recently asked for the data plan for my apple watch to be stopped, yesterday without warning my phone service including 4g, calls and text messages just stopped working on my phone without warning.  I've contacted O2 and they say they have not accidentally cancelled my phone plan also but everyone else in my home on O2 still has service (I have 3 other people), I've no issues within my local area, wifi calling is still working but no matter what I do I cannot get 4g or calls to work on my phone.  

 

I've reset my network connections and tried speaking to O2 but all they will do is raise a tech request which could take 3-7 days for them to even start to look at.  It just seems too coincidental that at the time my data plan was due to be stopped my phone has suddenly stopped working.  Any ideas on here as to what the issue could be as O2 are swearing they haven't done anything. 

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MI5
Level 94: Supreme
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@Lillyalaine36 

Other than your assumptions, the other possibilities are a failed sim or phone.

If you can pop into your local O2 store with photo ID, they will check both for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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I would lay this squarely at O2's door

Some numpty has disconnected your phone

Get in touch with the social media team who are UK based

Links below in my signature

Guide: How to find help & contact O2 

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