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Payment not taken

Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions

Hi, I paid for my £10 tariff on the 24th. It came out my account but it hasn't went through on my O2 account as its showing 0 and i have no minutes of data. 


Can this be addressed? I've confirmed that the money has butni received the following text:


O2: Hello. Your Rolling plan allowance didn't renew.
So the cost of any calls, text or data you use will be deducted from your top-up credit balance.
To re-start your Rolling plan, update your payment card details at MyO2
Or you can choose to switch to one of our Big Bundle tariffs where you exchange top-up credit for allowances each month.  
To stop these offers, call 2220.

Message 1 of 3

Level 94: Supreme
  • 144206 Posts
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This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook ( , Twitter ( or Instagram ( or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3

Level 28: Ingenious
  • 5506 Posts
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Before you contact O2 in accordance with the guidance of @MI5, I suggest that you contact your bank to obtain the unique transaction identification number of your payment. It will be a sixteen digit number. O2 will need you to provide that so that they can search for your missing remittance in their accounting records.   

Message 3 of 3