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Payg sim not working?

Sue39
Level 1: Joiner
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So on Friday I noticed my phone would not send messages or allow me to call

 

it says limited service 

you can only make emergency calls when trying to use it

 

i have also tried to text my number and call but they don’t work

 

Says you have dial’ ed an incorrect number!

 

its a payg number that gets used daily and top up every month!

 

but it seems like its been disconnected!

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madasaf1sh
Level 77: Grand Master
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@Sue39 

 

You will need to speak to o2, as there is naff all anyone on here can do, as we are all customers like you Guide: How to find help & contact O2 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 7
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MI5
Level 94: Supreme
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@Sue39 

Could be a sim or phone fault.

Pop in store with photo ID for a new free sim.

If you can try another sim sim your phone it will guide you towards the fault.

Guide: Is the network down for me or everyone? 

https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 7
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Sue39
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Well they have turned off all the 2g signal in my area!

rending my phone usless

 

thanks o2

no though for the older people and no warning to this happening either absolutely disgusting!

 

im almost 80 and having to change phones is going to be hell!

i have 4 of the same model phone too as its the only one i can use

 

the modern phones are overly complicated and i find them too big

Message 4 of 7
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TallTrees
Level 50: Versatile
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Hello @Sue39 

Sorry to hear your difficulties 

My older family members use the Doro phone very user friendly 

Do your best to change 

Doro have larger buttons they also have flip

Have a look here 

www.doro.com

Best of luck



HAPPINESS IS BEE SHAPED

Message 5 of 7
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Enlli
Level 67: Unsung hero
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O2 are not turning off 2G as yet except for maintenance. They will start switching off 3G next year, which is roughly 12 months behind other operators.

Whether O2 allow PAYG phones the ability to make calls over 4G or alternatively close down the PAYG service is up for debate. But as of now nothing is changed

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 6 of 7
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MI5
Level 94: Supreme
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Who told you that rubbish @Sue39?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 7
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