Pay as you go sim only picking up 3G

Michelle69 · ‎07-11-2023

Why is my new sim pay as you go only showing 3G when not on Wi-Fi

MI5 · ‎07-11-2023

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How can I sort out my network issues?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎07-11-2023

Silly question, but is 4G selected in your network types?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

gmarkj · ‎07-11-2023

5G is not available on pay as you go either

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Link to our guide on how to contact them can be found here

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