07-11-2023 08:28
07-11-2023 08:36
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
Guide: How can I sort out my network issues?
07-11-2023 08:59
Silly question, but is 4G selected in your network types?
07-11-2023 09:41
5G is not available on pay as you go either
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here