Paperless billing - how do i stop O2 to send me paper based bill with CD

[1stworldproblem]

Hi 

I have asked O2 customer support many times now to stop sending me paper based bills with CD labelled as Articles for the Blind. They confirmed they have switched settings to paperless billing but i am still receiving paper based bills (with CDs). how do i get this to stop? 

thanks  

[pgn]

you may find this helps to get the error addressed, to remove your account from whatever records O2 hold for the bespoke billing requirements @1stworldproblem 

https://www.o2.co.uk/access-for-all/services-and-support

Accessible formats

If you have problems viewing any of your documents or communications, we can provide them in alternative formats. We support Braille, coloured paper (in pale blue, pale yellow and pale pink), large print or audio. If you'd like this service, just contact us and let us know.

Good luck!