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Overdue bill

MM25
Level 1: Joiner
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on ‎06-11-2020 12:07

on ‎06-11-2020 12:07

I have paid my overdue bill, but on my o2 account it still says I have to pay ? and I still can’t use my texts calls and data
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MI5
Level 94: Supreme
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on ‎06-11-2020 12:46

on ‎06-11-2020 12:46

@MM25 

It can take upto 48 hours to fully reconnect.

Keep rebooting your phone to help it along.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
Former Staff
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on ‎09-11-2020 17:59

on ‎09-11-2020 17:59

Hey @MM25 any update on this? Has your service returned to normal? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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