Oneplus 6 wifi calling has stopped?

[Abernyteman]

Hi

Wifi calling use to work on my Oneplus 6 but is no longer an option in the device setting menu, even my O2 shop could not explain the problem. The Oneplus 6 is listed as O2 Wi-Fi compatible on the O2 website. 

Any help would be appreciated.

[MI5]

@Abernyteman 

Still working OK for me on my OP6.

I assume you have rebooted the phone?

[Abernyteman]

Hi Thanks for getting back to me. It has certainly been shut down and restarted-  I presume that counts as a reboot?

[Abernyteman]

The phone is currently running on Android version 11

[MI5]

@Abernyteman 

Check the path to settings.....

Settings >WiFi and Network >Sim and Network >SIM 1 (and then SIM 2 if you have 2 sim cards in).

[Abernyteman]

Hi Thanks for the above. I have checked the above before and it no longer gives an option to enable wifi calling, my wife has the phone at the moment and she is away for a few hours but I can send you a screenshot when she returns. 

[MI5]

Very strange @Abernyteman 

No difference in phone or software to mine.

Are you running 2 sims or just 1 ?

Maybe try moving sim/s around?

Let us know when the wife gets home please.

[Abernyteman]

Many thanks for your suggestions above and sorry for not getting back to you sooner - domestic events.

Alas although I have now properly rebooted the phone, and moved the sim card to the other slot neither have resolved the problem. I have noted on the O2 website that although they say the Oneplus 6 does provide Wi-Fi calling it now also only mentions android versions 8 and 9.   I have taken screenshot of the relevant menus and have attached them. 

[Spenny]

@Abernyteman have you tried giving O2 customer services a shout (even though you were in the O2 shop) WiFi calling is generally a carrier provided feature.  Just to make sure that it is still turned on from O2 side. Just grabbing at the proverbial straw....

[Abernyteman]

Okay thanks - I haven't as yet but guess that is next