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OTP messages not coming through

Bonnie83
Level 1: Joiner
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on ‎04-08-2020 13:15

on ‎04-08-2020 13:15

Aqua are sending OTP passcodes to my phone. This was working but more recently I’m not receiving them. Aqua confirmed the passcodes are coming through their end and so asked me to contact o2. I can’t log into my account without this.
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MI5
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on ‎04-08-2020 13:17

on ‎04-08-2020 13:17

@Bonnie83 

If you have a zero spend cap you need to increase it to £5.00

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bonnie83
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on ‎04-08-2020 13:26

on ‎04-08-2020 13:26

Ok thanks how do I do this as I am unable to get through to o2 over the phone
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Bambino
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on ‎04-08-2020 13:40

on ‎04-08-2020 13:40

@Bonnie83 All available numbers are here: Guide: Coronavirus Community Help and Support 

O2 doesn't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

Alternatively, if you want to discuss your issue with customer service, below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I DO NOT WORK FOR O2



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