O2 recycle code s22 Ultra not working

[AcademicBarzo]

Hi 

Just upgraded my s21 Ultra to the S22 Ultra with 02 Refresh and wish to recycle my phone and claim the extra £250 payment promotion that is currently available.  Can't remember if I ticked that option on my otder, but thought I had and certainly my order confirmation suggested I could recycle (had the link).

Phone has just been dispatched, but when I use the order code as a voucher for the extra £250 recycke value, it says the code is invalid. Really wortied about this,  as I only went for the upgrade because of the extra £250 o2 recycke offer above the base value of my device. 

Please advise - I know the offer is ending soon and I want to be able to claim it.

Best

Warren

[Bambino]

@AcademicBarzo You can reach O2 via social media. They should be able to help you with this:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[MI5]

@AcademicBarzo 

The code isn't valid until your new phone is registered on the network.

[sammerkand]

I am trying to also do this, trade in my s20+ 5g and clain the £250 for the Z fold 3.  Says order number is invalid. This was the only reason i bought the new phone. It arrived yesterday and must be registered on the network as i have used it for work all day as well as calling o2!!

Does anyone have a solution for this ?

Thanks