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Phone not working abroad and disgustingly high phone bill

AMSIE
Level 1: Joiner
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My phone no longer connects to a network whilst I am in Thailand!  My phone bill i've been charged is double what is was supposed to be capped at, and I have no way of contacting O2.  I've searched your website and you don't have a contact e-mail address and the web page just sends me around in circles!  CAN SOMEONE CONTACT ME ASAP TO SORT OUT THIS MESS????????

 

I CANT USE THE APP AS THE SIM CARD WITH MY NUMBER NO LONGER WORKS YET I AM BEING CHARGED FOR THIS MESS!!!!!

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pgn
Level 63: Greatness Assured
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Use the links below to get in touch with O2 via Social Media, @AMSIE.

Good luck!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















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pgn
Level 63: Greatness Assured
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Registered:

Use the links below to get in touch with O2 via Social Media, @AMSIE.

Good luck!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















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madasaf1sh
Level 67: Unsung hero
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@AMSIE 

 

No one from o2 will contact you from here. 

If you have o2 Travel you are charged £6 per day, and you spend cap doesn't apply as per the t&c's    

madasaf1sh_0-1653076964418.png

 

 

You may have hit the o2 internal credit limit... 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Bambino
Level 78: King of Kings
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@AMSIE To add to the advice from @pgn, if you want to speak to customer service, download Skype. You can call for free: Guide: A Guide to Skype 

Call +44800 032 1402, or +44800 081 0255

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am UK time.

I DO NOT WORK FOR O2



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